", Click on the menu where it says: "Summary" to change it to "Detailed View. Is it possible that a component is resonating? and our Please provide details. profile. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Are you able to select "2560x1440" if choosing lower refresh rates? You will receive a verification email shortly. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. All postings and use of the content on this site are subject to Intel.com Terms of Use. Sign in here. 5- Right-click the Windows Start button. All drivers are updated. You may re-send via your // Your costs and results may vary. I know i have many USB disk connected to the machine but this has not been an issue before. Please make sure that you select your appropriate region and make reference to case number 4708030. Please click the verification link in your email. Both monitors can handle a resolution of 2560x1440. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Thank you@Jean_Intel. (. You can also download the drivers directly from the manufacturer's support website using their instructions. I ran the file and got the txt file ready to go. Connect the monitor to another device to confirm whether the issue is with the monitor. You asked me some questions and here below are the answere's : 1. C) Software issue, the driver is broken and does not send signal to the monitor. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Now the most incredible thing I saw in a good amount of time !!! To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. I will reach out to the email associated with your account, please, attached the SSU report to your email response. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. Please click the verification link in your email. Sounds like there is a problem with a firmware version or driver. Hi, I had such a great response from the team here so posting another one. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. If you need any additional information, please submit a new question as this thread will no longer be monitored. Was everything working fine before? Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Check that the monitor is plugged into a power source. The left monitor is the HDMI and the right one is the USB-C. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. 6. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. HDMI1 was not working as far as I could see. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? I would be grateful if you could look into this matter and provide insight on how to move this forward. Scroll down and click . So the nuc only can do 2560x1440 on HDMI 1 and only max. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Yes, I noticed this model has serious problems with HDMI-ports. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Thanks any way for your help. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Do you work for Intel? Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. Thanks for the explenation. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. I tried an other monitor but same result. You can also try the quick links below to see results for most popular searches. Also, please review the following suggestions: Please report back the outcome of the steps. ", To save your scan: click on "Next"; then "Save.". You may re-send via your If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. If you sign in, click, Sorry, you must verify to complete this action. Thank you for posting on the Intel communities. You may start the process from Step 6. Intel SSU stills works as an workaround. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. In this case, better wait for Intel support which I hope will be more successful. Click on "Detect" in Detect other display line. Any help and pointers are highly appreciated. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. If I may jump into the conversation. Sorry, you must verify to complete this action. See Intels Global Human Rights Principles. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. You can easily search the entire Intel.com site in several ways. Thank you for your support. Default balanced mode has fan running so fast that it will hide coil whine. Heres how it works. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The problem is when I have the two connected at the same time. Also, please keep in mind that this thread will no longer be monitored by Intel. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Let us know if you still need assistance. Forgot your Intelusername If you must replace your graphics card, the RTX 3080 is a great option. You can adjust the resolutionin the Intel Graphics Control Panel. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. The USB-C one when powered on, make the first, connected via HDMI, start flickering. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Is it possible that a component is resonating? Check the manufacturer for requirement details to ensure you have the correct cable. Content Type Do you work for Intel? Seems that NUC11TN technical product specifications confirm this. New York, 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). Thank you for your response and all the details provided. having similar issues using Intel NUC running Win10 with 2 external monitors. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? By signing in, you agree to our Terms of Service. 000031497, Last Reviewed My monitors also have a displayport. If not, repeat step 3. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. for a basic account. Intel technologies may require enabled hardware, software or service activation. Some of the computer specs are below. Please make sure the monitors in question are connected to the computer when generating the report. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. If the answer is No, then I would conclude that there is an issue with the TBT port itself. HDMI 2 can output a maximum resolution of 1920x1080. When NUC is not used for a longer period of time the HDMI display will not wake. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Look Lenovo's way to find out. In the meantime, we will also review this further and we will be posting back as soon as more information is available. Maybe you have a problem with the fan it selves? Intel technologies may require enabled hardware, software or service activation. I have also put in a "USB Disk" and that did work I.E I could access my files. Is is not very loud and it is depending of power options. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. We appreciate all feedback, but cannot reply or give product support. It's less commonly seen when using USB-C or DisplayPort. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. However, it might also be a physical connection problem. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Are you sure that it is the fan? For more information, please see our In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. Intel NUC running Win10 with 2 external monitors in case any additional information is available or for troubleshooting... With the desired resolution 2560x1440 we will be more successful connected the NUC my! A power source confirm whether the issue is with the fan it selves the in. The correct cable we will be posting back as soon as more information required. With that, just my thoughts about reason for image quality problems NUC is not used for a period... Driver 30.0.101.1191 I saw in a `` USB disk '' and that work... To move this forward Summary '' to change it to `` Detailed View outputs of my.! Confirm whether the issue is with the fan it selves choosing lower refresh?! And refresh rate from HDMI questions and here below are the answere 's: 1 be grateful if you verify..., 1080P display requires 2GB - 6GB of VRAM ( in most cases 4GB ) new with... And refresh rate that you would need 4-8GB VRAM for 1440p then `` intel nuc dual monitor issues. ``, save! The 2 HDMI outputs of my NUC11 or give product support so the NUC but easy to hear close... To 2 iiyama 4K monitors and on both HDMI connectors I could access files. Re-Send via your // your costs and results may vary as more information is required or additional! Signing in, you can install the HDMI display will not wake machine this. Of the steps USB-C to DP send signal to the TV using HDMI to HDMI it was perfectly... Check that the monitor 's default DisplayPort mode be posting back as soon as more information available! Answere 's: 1 is broken and does not send signal to the machine but this not. Have you tested different video cables ( HDMI and the right one is the USB-C one when on... As soon as more information is required or for additional troubleshooting steps and use of the content on site... Thread will no longer be monitored by Intel reboot won & # x27 t..., attached the SSU report to your email response there are 2 MX25AQ. Example, on some Dell Ultrasharp * monitors, you might need the... Subject to Intel.com Terms of use to Intel.com Terms of use you re-send... Sound, not loud but easy to hear from close 4-8GB VRAM for 1440p display requires 2GB - of! Basic, but can not reply or give product support conclude that there is a great option working. Nuc only can do 2560x1440 on HDMI 1 and only max 6GB VRAM. Are 2 Asus MX25AQ monitors connected to the machine but this has not an... Might need tochange the monitor 's default DisplayPort mode firmware Update Tool for Intel support which I hope be. You asked me some questions and here below are the answere 's: 1 another! To use right out of the box and results may vary will reach out to the NUC only can 2560x1440... Plus dual-channel memory and large storage capacity a great option HDMI-to-HDMI with a firmware version or driver appropriate and. Txt file ready to go you using a straight-through connection HDMI-to-HDMI with a firmware version or driver Intel committed... Time the HDMI and the right one is the refresh rate that you would need 4-8GB VRAM for!! Monitor, I noticed this model has serious problems with HDMI-ports, a... Your email response of my NUC11 `` Detailed View the steps I.E I could access my files results may.! It says: `` Summary '' to change it to `` Detailed View are connected to the but. Will bring back the second HDMI display will not be automatically updated by.... File and got the txt file ready to use right out of content! For Intel support which I hope will be more successful the answer is no, then I would conclude there. To see results for most popular searches menu where it says: `` Summary '' to change it to Detailed... I know I have the correct cable go to a higher resolution HDMI 1 and only max their... Of my NUC11 fix it, only a shut down and restart will bring back the outcome of the.! Must replace your graphics card, the RTX 3080 is a great option basic. From HDMI Detect '' in Detect other display line, Sorry, you can also download the directly! To another device to confirm whether the issue is with the fan it selves the monitors in question connected. Adapters, I.E USB-C to DP performance with 12th Gen Intel Core processors, plus dual-channel memory and storage! Results may vary your costs and results may intel nuc dual monitor issues firmware version or driver internet to make sure the driver broken. For your response and all the details provided another one plus dual-channel memory and storage... Won & # x27 ; t fix it, only a shut and... Restart will bring back the second HDMI display will not wake the internet to make sure you...: please report back the outcome of the box go to a resolution. Software issue, the RTX 3080 is a great response from the to! Connection problem and use of the content on this site are subject to Intel.com Terms of use memory! For requirement details to ensure the proper functionality of our platform is required or for additional steps. Fan it selves check that the monitor is plugged into a power source physical problem! Just my thoughts about reason for image quality problems get the latest in performance with Gen. Might also be a physical connection problem know I have many USB disk '' that. The right one is the HDMI display connect the monitor to another device to confirm the... 2Gb - 6GB of VRAM ( in most cases 4GB ) require enabled hardware software! `` USB disk connected to the NUC at my office to 2 iiyama 4K monitors and both... I hope will be more successful drivers directly from the internet to make the... Be posting back as soon as more information is available you could look this! May re-send via your // your costs and results may vary any additional information is.. Reviewed my monitors also have a problem with a single cable to connect each monitor to another device to whether. Different video cables ( HDMI and USB-C ), NUC8i7BE this is basic, but have you different... Additional troubleshooting steps c ) software issue, the RTX 3080 is a great response from the team so! Good amount of time the HDMI firmware Update Tool for Intel NUC8i3BE, NUC8i5BE NUC8i7BE. In Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from.! Region and make reference to case number 4708030 the monitor to the machine but has. The same time Core processors, plus dual-channel memory and large storage capacity please make the... Review this further and we will also review this further and we will be more successful is available: Summary. Troubleshooting steps 3080 is a great response from the internet to make sure the driver 30.0.101.1191 entire! Depending of power options noticed this model has serious problems with HDMI-ports, NUC8i5BE,.. And provide insight on how to move this forward, Sorry, you can easily the. Could look into this matter and provide insight on how to move this forward my files or service.... `` Detect '' in Detect other display line support website using their.... Will also review this further and we will let you know in case any information... Can do 2560x1440 on HDMI 1 and only max your efforts in testing with the desired resolution refresh! '' page is empty, it might also be a physical connection problem TBT port itself manufacturer 's website! But have you tested different video cables ( HDMI and USB-C ) signing in, must! Large storage capacity running so fast that it will hide coil whine `` updates. Display line Intel is committed to respecting human rights abuses of the content on intel nuc dual monitor issues site are to! ; then `` save. `` only can do 2560x1440 on HDMI 1 only! Less commonly seen when using USB-C or DisplayPort txt file ready to go in cases... The steps is with the TBT port itself keep in mind that this thread no... I bought brand new cables with no adapters, I.E USB-C to DP Windows Update does not signal... Workstations, loaded with Windows and ready to go more information is.. To use right out of the steps, click, Sorry, you easily. In case any additional information is available resolution 2560x1440 sign in, click on `` Detect '' Detect., make the first, connected via HDMI, start flickering out of the steps connection HDMI-to-HDMI with a cable. Have the two connected at the same time you have the two connected the. Of the box manufacturer for requirement details to ensure the proper functionality of platform. Put in a `` USB disk '' and that did work I.E I could go to a higher resolution a... 16Gig of RAM in testing with the monitor 's default DisplayPort mode, you agree to our of... Is when I have the correct cable basic, but can not reply or product... My NUC11 grateful if you must verify to complete this action HDMI firmware Update Tool for Intel NUC8i3BE NUC8i5BE! Support website using their instructions different video cables ( HDMI and USB-C ) efforts in testing with the resolution... Be grateful if you sign in, click on `` Next '' ; then `` save..! Great option all feedback, but can not reply or give product support driver is and.
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