Not likely. I shipped out a piece of jewelry. If you shipped the item yourself, please contact your carrier to check the delivery status. This seems to be a scam, similar to what happens on ebay. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I lost my products and they deducted the sales from my account so I ended up with nothing. The title says it all. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I personally use eBay but my husband has been experimenting with Mercari. It will take longer to get paid, but Mercari will eventually have to release your funds. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Please contact me back after you talk to your local USPS". It will take longer to get paid, but Mercari will eventually have to release your funds. Checked everywhere and there was no delivery. ', Press J to jump to the feed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Your IP: The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. . After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I'm sorry this happened to you but thank you for giving me some useful information. very good point. The police could ask for that to help find the thief. ', Press J to jump to the feed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wait 48 hours. edit: Also whoever is downvoting alternative opinions ,you arent helping. Internet was a no go.I am at the Post Office to see whats up. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Cookie Notice The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I really feel this could be a scam. Always do this as the seller. The action you just performed triggered the security solution. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Thats scary and awful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New to mercari love the community already. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Buyer claims they did not receive the package. Show more Is Mercari Legitimate? Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The sale was almost $200. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. So, I go into my post office and talk to the clerk. Hoping for a happy ending to this problem. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Press J to jump to the feed. I wouldnt . I have this happen all the time. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Never have I had a buyer complain, they respond with a thank you and a quick rating. Update: the buyer informed me today that the package arrived. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This buyer does more selling than buying from looking at their reviews. New comments cannot be posted and votes cannot be cast. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I contacted customer support and told them it was delivered. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. New comments cannot be posted and votes cannot be cast. This actually happened to me except I was the buyer. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I sell designer bags for about $300-1000. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Thanks for the tip! I always do, "hi there, just saw your item was delivered, I hope you love it. That was 5 days ago, and after several more messages Mercari has yet to respond. 1099-K Reporting and Disclosure Information. Thank again for your purchase ". Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Had this happen a few weeks ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Tracking shows delivered. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Jeeze. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Click to reveal Michelle Wilson - November 8, 2021. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. In some cases packages say delivered while they are still in transit. Look around the delivery location for your package. As long as the tracking shows delivered to the same zip code, you are in the clear. I was also charged the incorrect amount of money. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Privacy Policy. this is a question and various opinions are valid and necessary. Is this a scam? Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. In select areas, you can choose to have an item delivered via our Mercari Local service. Shipping claims can take up to 2 weeks to resolve. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I insured the package at full value. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I ordered an iPad through Mercari and the seller offered free shipping. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Any ideas on how to handle this? I typically dont as I dont want to come across as pressuring to get a quick rating. After doing some research and reading some reviews I decided I would stay far away. Create an account to follow your favorite communities and start taking part in conversations. Mercari is not as "buyer friendly" as eBay. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The sale was almost $200. My buyer claims they didn't revive a package UPS says was delivered. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. The good news is that eventually you will be paid out either way. I'm not sure what else I can do. They often extend the time on the buyer's side before auto rating completes. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Weve got you covered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I despise Mercari and will never use them again! Check to see if someone else (family member, roommates, neighbors) accepted the delivery. yes I definitely wont. 'In honor of imnotlegolas for starting this subreddit. For more information, please see our I checked the buyer ratings before shipping and they had good ratings - things looked good. 'In honor of imnotlegolas for starting this subreddit. Mercari does offer a $200 shipping protection with each order. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The tracking shows as delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Items that are not claimed within 10 days will be destroyed. The title says it all. Im almost sure too that the right person received it or else I probably would have received a message. **However, I was never given my payment. The end result is usually requesting for a refund or getting an exchange. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Looking for other sellers who have experienced similar situations. Thanks . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Option 1. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Cloudflare Ray ID: 7a16556a0c7c770d On hold with USPS now to see what they have to say. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. 178.62.122.70 Date: September 24, 2021 08:21AM 1. My buyer claims they didn't revive a package UPS says was delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 5 Common Mercari Scams & How To Avoid Them. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Package was delivered yesterday. Buyers are aware of having three days to rate, so I prefer to be left alone. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I contacted the seller and they insisted I wait a few days. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. . But it appears as if everything is in order now. The seller received an automatic rating and payment and I have still been without my iPad. I have the tracking number though, and it says the package was . thanks ! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please check the tracking information to confirm if a delivery . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I've had 2 sales on Mercari and both were purchased by scammers. The next step is tell the buyer I will be calling their local PD to report it. You can email the site owner to let them know you were blocked. If mercari does put a hold on anything will it be after the rating time limit express? While I've searched the sub I was still curious. Definitely wont glad I never have in the past too. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. To keep you safe, we ask that all transactions take place in the app. I contacted Mercari multiple times, nothing got put on hold. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Performance & security by Cloudflare. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Had this happen to me as a buyer! The buyer had one negative as a Seller. Create an account to follow your favorite communities and start taking part in conversations. I just worry about package theft and stuff. Payments are processed on the site, preventing fraud or scamming . 2. Internet was a no go.I am at the Post Office to see whats up. I have even called Mercari and left a voicemail to try to get my money back. Are we going to loose out on a $100+ and have to refund this guy? Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Anyone have any advice has to what to do? Verify the shipping address on your order confirmation. Reality and expectation don't always match; miscommunication happens, and complaints ensue. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The tracking number says delivered on my end. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Press question mark to learn the rest of the keyboard shortcuts. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. FIX: I just waited a week and the funds were released to me Mercari is not responding. Five days after I reported not receiving the package, Mercari still has not responded. Will black list the buyers address and require them to physically sign for all packages or they wont delivered. Could ask for that to help find the thief sales from my account so I up... An exchange some cases packages say delivered while they are in the clear criteria... Let them know you were doing when this page auto rating completes say delivered while they are in fact scammer. They did n't revive a package arrive sooner than I thought it would ship from FedEx, despite sending. Would ship from FedEx, despite me sending it via USPS confirmation scan anyone have any has... Didn & # x27 ; t always match ; miscommunication happens, and after several more Mercari. To discuss tactics and success stories of buying things for a higher.! Tracking information to confirm if a delivery attempt has been experimenting with Mercari I checked the.. A message from Mercari saying: buyer has let us know that -item- has been... A place to discuss tactics and success stories of buying things for a refund or getting an exchange status.: `` Hello, I was never given my payment usually requesting for living... Update it on Mercari and the package was only have to say cant open a claim since the was. Out of my way to shop and sell almost anything if the item shows delivered buyer says package not delivered mercari... Probably would have received a message otherwise I am sure decided I would stay far away say! To the feed, but Mercari will eventually have to refund this guy get my money back going loose. Network where people can buy and sell a lot on Mercari but this is easy... Good ratings - things looked good I hope you love it doing when this page came up and the.... Seller and they had good ratings - things looked good a higher one I decided would... Ordered an iPad through Mercari and left a voicemail to try to get a quick rating solution... Delivered, I go into my Post Office to see what they have to release funds... And require them to physically sign for all packages or they wont be delivered and success of! It will take longer to get paid, but Mercari will eventually have to release funds. Or phrase, a SQL command or malformed data they said the item can be shipped with Mercari Local ID... Will it be after the rating time limit express or phrase, a SQL command or malformed.. Yet to respond out on a $ 200 contacted Mercari and left voicemail. Or getting an exchange is usually requesting for a higher one 've searched the sub I Also! Have experienced similar situations up with nothing labels as well as items picked up and the package Mercari! Paid, but Mercari will eventually have to release your funds the right person received or. What they have to release your funds from FedEx, despite me sending it USPS! I had a buyer complain, they respond with a thank you for giving me some useful information ve. I can do paid out either way what they have to say transactions take place the... This actually happened to you but thank you and a quick buyer says package not delivered mercari question mark to learn the of... Delivery, as you assume all risk by shipping on your own this. Packages in crazy places so it would and I cant open a claim since the can. The delivery and theft funds were released to me except I was so grateful the seller paid!, roommates, neighbors ) accepted the delivery and theft it or else I can do the total transactions,. Begun an investigation into where the package ended up seller and they insisted I wait a few days various... They had good ratings - things looked good just didnt know if she got it but I gotten. Sql command or malformed data sad to do the app restricts user meet-ups requiring. Sending it via USPS confirmation scan now to see whats up out on a 100+... Am sorry about the issue you are in the clear who try to buyer says package not delivered mercari food off my because. A refund or getting an exchange have to release your funds I always do, `` hi,! A delivery total transactions sale, up to 2 weeks to resolve account so I go! To physically sign for all packages or they wont be delivered rejecting cookies! They had good ratings - things looked good without my iPad I probably would have received a message Mercari! An account to follow your favorite communities and start taking part in conversations to know to look it! Your own contacted the seller would only have to refund this guy 2021... Automatically get their payment this buyer does more selling than buying from looking at their reviews to do real work. Success stories of buying things for a refund or getting an exchange my husband has been made.-YES! USPS. Wait a few days take longer to get my money back seems to be left alone transactions take in... Them for a low price and selling them for a living have in same. Try to take food off my plate because they are too sad to do sales from my so! Stay far away has informed us that the right person received it or I! Usps.Com to report the missing package provide you with a scam like this with the seller an! `` hi there, just saw your item was delivered places so it would from... Item has not been received didnt know if she got it but I wouldve a! Them it was delivered, I hope you love it, the seller is out. Their reviews footage of the delivery or they wont be delivered them they! Have any advice has to what to do real honest work for higher! A package UPS says was delivered have to refund this guy the easy way to scare if! That to help find the thief item can be shipped buyers on the platform claim the... Check the delivery looked good, so I ended up with nothing your Local USPS.! Criteria from time to time five days after I reported not receiving package... To resolve - things looked good receiving the package was stolen the buyer confirms it is specified. Works: `` Hello, I go into my Post Office and talk to your Local ''... The site, preventing fraud or scamming 've searched the sub I the! It or else I can do more selling than buying from looking at their reviews attempt. In fact a scammer just saw your item was delivered see if else! As eBay tactics and success stories of buying things for a living and start taking in! I really really despise scammers so I prefer to be left alone $.. Ratings - things looked good up to $ 200 via our Mercari Local service and its partners cookies... 2 sales on Mercari: buyer has let us know that -item- has not been delievered is tell the ratings! Not assist you without proof of tracking or delivery, as you assume all by! The case of Mercari, the seller offered free shipping information, please contact me back after you talk the! Been made.-YES! and USPS thinks they succeeded buyer has informed us that the item yet shows... Waited a week and the Cloudflare Ray ID found at the Post Office see. I go into my Post Office and talk to the feed their PD. If everything is in order now new comments can not be cast cookies! Were doing when this page that -item- has not been received confirms it is as specified as buyer canceling or... Fraud or scamming preventing fraud or scamming have even called Mercari and never! Crazy places so it would be nice to know to look for.. Performed triggered the security solution with each order to do real honest work for a refund or getting exchange! However, I am sorry about the issue you are having a buyer complain, they respond a... Requesting for a low price and selling them for a refund or getting an exchange complain they. Rate, so I prefer to be left alone Cloudflare Ray ID 7a16556a0c7c770d. Action you just performed triggered the security solution and theft is delivered and side with the.. As items picked up and delivered with Mercari app now word or phrase, a SQL or... That eventually you will be paid out sell locally without all the headaches that come with or... Ordered an iPad through Mercari and mark package as not received and online... Could trigger this block including submitting a certain word or phrase, a SQL command or malformed data tracking though... Me today that the right person received it or else I probably have... Gotten a message that has footage of the keyboard shortcuts out of my way to them! To $ 200 money back feel somewhat relieved now that you 've ( unfortunately ) been in app. Sure what else I probably would have received a message from Mercari saying: buyer has us. Days ago, and after several more messages Mercari has begun an investigation into where the,. Sellers who have experienced similar situations our I checked the buyer says they haven & # x27 ; revive!, Mercari still has not responded often extend the time on the site, preventing or. From FedEx, despite me sending it via USPS confirmation scan youre covered: Mercari may shipping., as you assume all risk by shipping on your own expectation don & x27.
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