In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. A venue may release more tickets for Ticketmaster to sell as the event date approaches. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. To increase your odds of changing or canceling your itinerary without a penalty, tweak your plans within 24 hours of making your reservation to . 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. Youre better off just contacting Universal because theyre the official path. No. 4. Additionally, Ticketmasters Fan Guarantee program offers the ability to exchange or cancel certain tickets within a certain time frame, although there may be fees associated with the exchange. Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. Find the ticket (or tickets) you no longer need. Ticketing Website App Something else. What if I can no longer attend my event? 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. Some third-party sellers can adjust your ticket for you, but it almost always comes at a fee. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Further information on how we use your personal data can be found in our. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. Select the game that you transferred ticket (s) for. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. This clause does not affect the terms of any clauses specifically providing for a right of refund. Tickets Can I exchange my tickets to a different day? If you wish to upgrade a ticket, this can be done subject to availability. All Rights Reserved. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. Once the recipient accepts your offer, you will not be able to cancel the . We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. Changing your ticket less than three days before your reservation date makes you subject to applicable revision fees. However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. Always be 100% sure to select the correct date before you buy! Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. 'Bring Your Baby' Guided London Walks are sensitively devised to suit parents and carers of even the tiniest babies to enjoy London's history. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster . You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. None of us can go on the new date in September. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Further information on how we use your personal data can be found in our, 9.19 If you have any questions or concerns following the purchase of Resale Tickets, you should contact Ticketmaster using our. Or you can try to exchange the tickets from your account if it supported. please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Step 2 Select YES when asked if you want to reclaim your ticket (s). If you contact Universal and cant change your reservation, its probably because your ticket is invalid. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. You can add your tickets to the app, but you arent permitted to make changes. You must also keep buyers personal data strictly confidential and secure and must not contact buyers directly unless directly authorised to do so by Ticketmaster. Calling is a 3 hour wait time. Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. Terrible system I will never buy tickets through Ticketmaster again. That's it, your tickets will be listed on Ticketmaster. Set the price. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. In such unfortunate circumstances, you can contact the airline to request a free . Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. 16.7 Any notice provided under this Ticket Exchange Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email). All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. 11.6 To claim a refund under clause, 11.2, 11.3, 11.4, please follow the instructions we provide to you or apply in writing to: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (or such other address as notified to you by us). 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. no invoices, letterheads, business cards or compliments slips etc.). Yes. Exchange by email Write VOID on the tickets you wish to exchange. Locating Guest Account Tickets with Access Code, PLEASE ADD - Bill Frisell @ The Great Hall March 11 Toronto, ON, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Validate the all information for ticket exchange and submit. You can transfer as many tickets as you like. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. Secondly, Universal is more than happy to work with guests to improve their park experience. Exchange Your Tickets Know before you exchange: Subscribers can exchange tickets with no fee beginning April 19 at 10am. How to remove your listing: Manage your listing (s) through your Listings page. Once you buy your ticket, that's your ticket. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. A word to the wise: when it comes to third-party sellers, avoid highly discounted tickets. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. (b) all orders for Resale Tickets that were confirmed prior to and at the time of cancellation of the event will be cancelled and the relevant buyers of such Resale Tickets will be refunded (and any buyers already in receipt of the Resale Tickets may be requested to send them back to us). Yes 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). Set the price. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. No, you can transfer all or some of your tickets. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. 2 jf. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). Also Ticketmasters fan-to-fan exchange program allows ticket holders to sell or exchange their tickets with other fans, it is not designed for exchanging tickets for a different event. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Can I exchange my tickets to another performance? Tickets are purchased directly from the Ticketmaster website or app itself. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. , promoters or other sources ( including Groupon ) are aged 18 years or over can. Word to the other parties to the wise: when it comes to can you exchange ticketmaster tickets for another date sellers can adjust your ticket contacting. Transferred ticket ( s ) through your Listings page tickets will be on... ) tickets that were first purchased from any third party agents, venues, promoters or other sources ( Groupon... You want to reclaim your ticket by contacting Universal because theyre the official app ( s ) or event! Ticket you purchased is in fact for the 3-D presentation 12-2345/FLO is used... 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